How much is postage & packing?
Can I return the item(s) I bought?
Absolutely. If you’re in any way dissatisfied with the goods you have ordered we will offer a 100% no-quibble refund on goods ordered, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact within 28 days of initial purchase. Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Please ensure that they are returned to our warehouse: Amoralia c/o MMC Ltd, Unit 5, Worton Drive, Imperial Way, Reading RG2 0TG by the 30th June 2016. If you believe that it won’t arrive before then, please send it to our office: 21 Claylands Place, London SW8 1NL.
Unfortunately we cannot offer free returns to customers outside the UK – we are sorry for the inconvenience this causes.
Please note that sale items are non-refundable. However, you can exchange the items for a different size (subject to stock) or for a non-sale item – we will have to contact you for payment of the balance on the latter.
If you believe the goods we have supplied to you are faulty, you should return the item to our office (see above) together with a note explaining what you believe is the problem and we will issue a refund, or if you prefer, an alternative item.
Goods bought through one of our retailers can only be returned to those stores.
UK customers: We enclose a pre-paid returns label with your order, please email or call us on 0207 4422211 if this is missing from your package.
International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation so that we can complete your request in the event of items being lost in transit.
Warehouse address: Amoralia c/o MMC Ltd, Unit 5, Worton Drive, Imperial Way, Reading RG2 0TG, UK
Please enclose a note with the return, ensuring that the following information is included:
Name, address, contact telephone number or e-mail address, return reason and details of refund or replacement required.
If using the original packaging, please ensure that the original address label is covered up. Send goods to:
Amoralia c/o MMC Ltd, Unit 5, Worton Drive, Imperial Way, Reading RG2 0TG, UK
Our normal returns period is 28 days from purchase date, and any returned items must be received by us within this time.
However, in order to allow for unwanted or wrongly-sized gifts, the following exceptions apply:
– Christmas gifts ordered from October onwards may be returned up to the end of January
– Valentine’s gifts ordered from January onwards may be returned up to the 15th March
(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow up to 10 working days for your goods to reach us)
We aim to process all refunds within 5 working days of receipt. Please note however that it can also take up to 5 working days for the parcel to reach the warehouse, but if you haven’t received your refund 2 weeks after returning your items, then please contact us by emailing us at firstname.lastname@example.org
If you have requested replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
If you have requested replacements of a higher value, we will contact you by email to request the extra amount.
Should you request replacements for returned items, you will not be charged again for delivery. Please note that gift bags, picking and postage charges will not be refunded in the case of a return.
Of course you can – please refer to the return guidelines above. Please be aware however that as part of the returns process the purchaser will automatically be notified by e-mail of any returns, refunds or replacements. Unfortunately, we cannot prevent this as it is an automated part of our returns system.
If you request replacement items of a higher value, we would need to obtain the purchaser’s permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card – should you wish to do this, please include clear payment instructions with the returned items, together with contact details in case of any query.
If you request a refund, please note that this can only be issued to the card which was used to pay for the goods.
Standard delivery within the UK is £3.50 for 1st class Royal Mail, with free delivery for orders above £100. Please note that we cannot be held responsible for parcels that go missing as this is an unsigned and untraceable method.
Next day delivery is also available for UK customers and is £6.50, but please note that this will only apply for orders placed Monday-Thursday before 2pm. Next day delivery orders placed on Friday will be delivered on Monday, and those placed at the weekend on Tuesday.
Switzerland is £5.00 with a normal postal service, which is uninsured and not traceable. You are also responsible for all duties & taxes. If you would like a recorded service, please contact us (again, you will be responsible for duties & taxes)
We generally ship with DHL and this is a signed for, trackable and insured method.
Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Hungary, Iceland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, San Marino and Spain – £8.00
Greece, Norway, Poland, Romania, Slovakia & Sweden – £15.00
Australia, Canada, Latvia, New Zealand and USA – £18.00
Brunei, Russia and South Korea – £25.00
Hong Kong & Singapore – £35.00
If you live in Russia, please contact us directly. We cannot ship to personal addresses because customs clearance is particularly difficult, so you will need to have a business address!
If your country is not mentioned, please contact us on +44 (0)207 4422211 or email@example.com and we will do our best to help!
If you order in either EUR or USD, your postage will be calculated at today’s exchange rate.
Please note that if you live outside Europe you may be required to pay import duties. We will do our best to minimise these costs but (unfortunately!) we can’t control customs.